Frequently Asked Questions
What makes Maya Labs products unique?
Our products combine natural ingredients with the latest science in dermatology and personal care. We use ancestral knowledge to select the most effective ingredients nature offers and enhance them with scientifically advanced formulas.
Are Maya Labs products suitable for all skin types?
Yes, our products are designed to be gentle yet effective for different skin types. However, we recommend reviewing the ingredients and doing a patch test before using new products if you have sensitive skin.
Where can I buy Maya Labs products?
Our products are exclusively available on our website. Visit our Store section to explore our full range and place online orders.
Does Maya Labs test on animals?
No, at Maya Labs we are committed to ethics and sustainability. We do not conduct animal testing on any of our products or ingredients.
How can I know which Maya Labs product is right for me?
We offer a detailed guide on the benefits and uses of each product on their respective information pages. For personalized recommendations, you can contact us through our contact form.
What steps does Maya Labs take to ensure sustainability?
We strive to use sustainable ingredients and production practices that minimize our environmental impact. From responsible sourcing to recyclable packaging, every step of our process is designed with environmental conservation in mind.
Can I return a product if I’m not satisfied?
We offer a satisfaction guarantee on all our products. If you’re not completely happy with your purchase, please visit our Returns Policy page for instructions on how to proceed with a return.
How can I stay informed about new products and offers from Maya Labs?
We’d love to keep you updated! You can subscribe to our newsletter at the bottom of our website or follow us on our social media for the latest updates and exclusive offers.
How should I properly apply Maya Labs products?
For best results, follow the specific instructions listed on each product’s label. Generally, we recommend applying serums and creams to clean, dry skin using gentle upward motions to promote absorption and enhance circulation.
Do Maya Labs products have an expiration date?
Yes, each product is labeled with an expiration date or a period after opening (PAO) that indicates how long the product will remain optimal for use once opened. We recommend adhering to these dates to ensure the effectiveness of the active ingredients.
How can I cancel or modify an order?
If you need to cancel or modify your order, please contact our customer service as soon as possible. We can make changes to orders that have not yet been shipped.
Does Maya Labs ship internationally?
We currently ship to most countries. To see if your country is included and to find out shipping costs, please visit our Shipping and Delivery page.